Do you remember the Cher song, If I Could Turn Back Time? But specifically, the line that says, "Words are like weapons, they wound sometimes." Well, that's what I want to talk about today and how that applies in the employment relationship.
How do you respond when things don't go to plan? For whatever reason, it doesn't matter the circumstances.
What is your gut reaction?
Kick the door in?!
Now, if I was to ask you when that happened to
Take a breath…..
Do you think your response might be different?
React and respond, they are two different things.
A reaction isn't always the most appropriate and can actually do a lot more damage, making the whole situation worse.
Now, when I'm using these words, I'm talking about how they specifically relate to relationships that you have with your employees.
Think of it like you're making a hot drink, but you can't be bothered to wait until it's actually cool enough to drink, so you end up with blisters in your mouth, or taking that shot before the flame burns itself out!
From another's perspective, that's just crazy, but from yours, you had to do it at the time!
Fair enough when it comes to a hot drink or drinking a hot flame, the only damage is to you.
But if you get your reaction wrong in the workplace environment, to people who look to you for leadership, that can do untold damage to your relationship. Also, depending on what you've actually said, it could actually do serious damage to your business.
A minor fallout might be that it damages the relationship that you have with the particular individual or others who either were aware of it, or have become aware.
Worst case scenario, it could do serious damage to your business, not to mention the emotional fallout, the emotional drain it will take on you, because after all, the buck stops with you.
So, next time something happens, remember to pause.... take a breath... and then respond.
Please do add your comments and share your experiences because I'm really interested to know, or if there's something else I might be able to help you with.
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